Service Level Agreement - Skeddly

Service Level Agreement

Skeddly Service Level Agreement

Effective Date: September 1, 2014

Version 1.0

As a Skeddly user, you have agreed to Eleven41 Software Inc.'s ("we", "us" or "our") Terms of Services (the "Terms") upon creating your account. This Service Level Agreement ("SLA") and your reliance on it, is subject to our Terms. Any capitalized words or phrases in this SLA shall have the meaning attributed to them in the Terms, unless otherwise indicated.

Skeddly's SLA is a commitment to our users to ensure the actions you execute through our Service are performed on a timely basis. We are dedicated to providing you with a timely Service and stand behind our software with the following commitment to you.

Service Commitment

We agree to use commercially reasonable efforts to ensure the execution of any actions ("Action Executions") on the Service are commenced according to their scheduled start time and will continue to execute on time once started. Where any Action Execution start time or continued execution is delayed by more than 10 minutes, as a result of a delay caused by our Service, the action will execute free-of-charge.

We have automated processes to detect any delay to an Action Execution and the length of that delay. Accordingly, your Skeddly account will be automatically credited for a free execution in the event of any such delay.

The service commitment does not apply to delays caused by events or actions outside our control, including but not limited to, errors caused by you or the action you are attempting to execute, authorization and/or permission errors, errors caused by AWS (or an, Inc. affiliate) or a force majeure event. A force majeure event is a cause or event that is not reasonably foreseeable including but not limited to acts of God, fires, floods, explosions, riots, wars, hurricane, sabotage, terrorism, vandalism, accidents, restraint of government, governmental acts, injunctions, labor strikes and other like events that prevent us from delivering the Service in a timely manner.

Nothing in this SLA will be interpreted so as to provide you with financial or other compensation aside from the free execution of the delayed execution.

Where any disputes arise pursuant to this SLA, the SLA will be interpreted by us and we reserve the final say on whether a credit will be applied to your account for any given Action Execution.

If you have any questions regarding our Service Level Agreement please contact us.

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